Thank you for choosing Boutique & Pet Spa for your pet’s grooming needs. Boutique & Pet Spa prides itself on providing the best care for your best friend.
There are some policies Boutique & Pet Spa would like to inform you, the owner, of before grooming your pet:
Sometimes grooming can expose or exacerbate a hidden pre-existing condition. Boutique & Pet Spa will always bring anything the groomer may find to the owner’s attention. We cannot diagnose a condition, but may advise the owner to seek veterinary attention.
If fleas are found on your pet, it is our policy to automatically give a flea bath and there is an additional cost of $10.00. There is more involved for a flea treatment as well as additional clean up to make sure there are no fleas in the mobile grooming unit.
If your pet has any medical problems, Boutique & Pet Spa asks to be made aware of them (i.e. seizures, arthritis, collapsing trachea, ect.) so that the groomer may take whatever steps needed to keep your pet comfortable.
If you pet has any history of biting, Boutique & Pet Spa requires notification of this. The possibility of biting will not affect whether Boutique & Pet Spa may try to groom your pet, but it can help prevent injury. If your pet has some behavior issues, Boutique & Pet Spa will be happy to do what we can to help work through them.
Cancellations happen and we understand schedules sometimes change. If you must cancel we ask that you give as much notice as possible. Chronic cancellations may result in the inability to book future appointments and a cancellation fee up to the amount of the grooming.
No shows. If we arrive and find no one home you may be subject to a trip fee. Habitual no shows may be subject to a fee up to the price of the grooming and may no longer be able to schedule future appointments.
There is a $25 fee for returned checks.
Although accidents are exceptionally rare, there is always a minute risk when working on a pet. Because of that Boutique & Pet Spa would like to make you aware of our policies and procedures in the event of an incident. Our promise to you is that any incident will be reported to the owner immediately. If necessary we will transport your pet to a veterinarian. Any veterinary bills resulting from a pet being matted, senior, or from a pre-existing or unforeseeable condition will be the sole responsibility of the owner. Safety is our number one concern. We believe in honoring the trust you’ve given us by returning it to you.